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FAQCodes, delivery, payment and your account. How to redeemWhere to enter your code and what happens next. RefundsWhen a refund applies and how to ask for one. About CapelyWho we are and how the shop works.

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Refund policy

This page is available in English only.

Refunds

Codes are non-refundable once they have been shown to you, because an issued code cannot be un-issued. Delivery is automatic and completes within seconds, so there is rarely a window in which an order can be stopped.

Delivery problems

For delivery issues, an incorrect code, or anything else that does not look right, contact us with your order details so we can find your purchase and resolve the issue quickly:

  • Email: capelybusiness@gmail.com
  • Discord: Discord

Quote the email address you used at checkout so we can find your order.

Full terms

The Refunds section of our Terms of Service sets out the full rules.

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